Fundraising Standards Board
The Pain Relief Foundation is a member of the Fundraising
Standards Board (FRSB). The Fundraising Standards Board is
the authorized body for the self-regulation of fundraising
in the UK and is open to all fundraising organisations. It's
members agree to adhere to the highest standards of
good practice with their fundraising and their stated Fundraising
Promise. Members demonstrate membership of the scheme
by using the official scheme logo on all fundraising materials.
By participating in the scheme, charities are advertising
commitment to best fundraising practices and to giving the
public the comfort of a 'safety net' provided by a robust
complaints system.
Our Fundraising Promise
The Fundraising Standards Board's Fundraising Promise is a
commitment made to the public by members of the Fundraising
Standards Board scheme. It has been compiled in consultation
with fundraisers and the public and is based on six key pledges
that centre on honesty, accountability and transparency.
The Fundraising Promise represents a commitment to the highest
standards of good practice, and to ensuring that all fundraising
activities are open, legal and fair.
The Pain Relief Foundation is a member of the Fundraising
Standards Board (FSB) self regulatory scheme. The
FSB, supported by the members, work together to ensure that
organisations that are raising money for charity from the
public, do so honestly and properly.
As members of the scheme, the Pain Relief Foundation follows
the Institute of Fundraising Codes of Fundraising Practice
and comply with the key principles embodied, both in the
Codes and this promise. We also agree and promise donors,
that we shall at all times be committed to the highest standards
of practice, to ensure that all of our activities are open
and fair and that we shall be honest and legal.
We are committed to working to the highest standards
of practice at all times.
We promise donors that we will comply with the FRSB
Codes of Fundraising Practice and do all that we can to ensure
that fundraisers and volunteers will at all times comply
with the Codes and with this Promise.
We comply with the law, health and safety and the
environment. We will not put unfair pressure on anyone to
make a donation. If you don't want to make a donation, we
will respect your decision. We require anyone fundraising
on our behalf to clearly identify themselves as one of our
representatives.
We are honest and open and do not make false or exaggerated
claims. We do what we say we are going to do and don't pretend
to do things that we can't. We will answer any reasonable
questions you have about our fundraising activities and costs.
Please contact us for information, visit our website or see
our Annual Report.
We are clear and give clear details about how you can
make a gift. If you make a regular gift and you want to cancel
it, we will carry out your cancellation instructions as soon
as possible. We are clear about what we do and how your gift
is used for the effective support of our beneficiaries.
We are fair and respect the rights, privacy and dignity
of each of our supporters and beneficiaries and conform with
the Data Protection Act. We will only use your personal information
for the purposes stated and for which you have given your
consent. If you tell us that you don't want us to contact
you in a particular way (e.g. by telephone) we won't do it.
We are reasonable and responsible and will be careful
not to use any images or words that cause distress or offence.
We make sure that our events are well run and meet health
and safety and environmental requirements and we avoid causing
any nuisance, damage or disruption. We won't use excessive
emotional arguments to make you feel guilty about not giving
to us.
We are accountable and should you be unhappy about
anything we have done while fundraising, you can write to
us and complain. We have a complaints procedure and we will
acknowledge your complaint within 7 days and commit to dealing
with the matter within 30 days. A copy of our procedure is
available on request and if we are unable to resolve your
complaint, we accept the authority of the FRSB to make a
final adjudication.
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